Why forms?

Forms allow users to enter information into a page.

We use forms when we need to gather information from users to help them get a service or complete a task.

A form helps City staff do their jobs by collecting information from users in a structured way that can be delivered electronically.

This guide is based on the US Web Design System. It is a work in progress and will be updated with more examples and guidance.

User needs focus on what the form filler wants to do.

Define the need for the resident or customer. Also define the need for City staff or people who will process the data that comes in from the form (the consumption end point).

As a contractor in San Francisco I want to get a building permit So that I can do construction.

As a permit tech for the Department of Building Inspection I want to review and approve a permit So that I meet my deadlines and keep the City building

As a program manager for the City and County of San Francisco I want to approve business owners for sick leave reimbursement So that I can disburse the grants.