The end of a form

Tell a user what they told you on the form and what to expect next

Review page

If a form has more than 10 fields or many complex fields, show the user a review page with all of their answers before they submit.

Confirmation page

After a user submits the form, show them a confirmation page.

The confirmation page should:

• Thank them for filling out the form

• Explain what they can expect to happen next, including timeline for next steps

• Give them a place to leave feedback

Confirmation pages live on SF.gov

Email confirmation

If the user gave us their email address in the form, email them a copy of their form answers.

The sender name should be set to City and County of San Francisco

The subject line of the email should be something like: You applied for [name of form].

The email must give them a way to get help.